Terms and Conditions

ICGS LLC dba EscapeXperts

  1. Definitions
  2. 1.1. “The Agency” refers to ICGS LLC doing business as EscapeXperts, a limited liability
    company organized under the laws of the State of Delaware, United States.
  3. 1.2. “The Client” refers to the individual or legal entity contracting the travel-related
    services offered by The Agency.
  4. 1.3. “Services” refers to the personalized travel planning, itineraries, coordination, and
    reservation services provided or arranged by The Agency, including accommodations,
    transportation, and experiences.
  5. Our Services
  6. 2.1. The Agency, acting as a travel advisor and intermediary, agrees to coordinate the
    Services as specified in the itinerary or agreement provided to the Client, subject to
    availability and the terms and conditions of third-party providers.
  7. Payments
  8. 3.1. A non-refundable planning or design fee is required to initiate any custom travel
    project. The amount will be specified in writing before any work begins.
  9. 3.2. Final payments must be made in accordance with the agreed payment schedule.
    Failure to comply may result in cancellation of services, with no refund.
  10. Intermediary Role
  11. 4.1. The Agency acts solely as an intermediary between the Client and third-party
    service providers, including but not limited to airlines, hotels, transport operators, and
    local vendors.
  12. 4.2. The Agency is not liable for any acts, omissions, or breaches of contract by third-
    party service providers. However, The Agency may assist the Client in requesting
    changes or refunds where possible, subject to each provider’s terms.
  13. Limitation of Liability
  14. 5.1. The Agency shall not be held liable for any personal injury, illness, property damage,
    financial loss, or other damages incurred during or related to the Client’s trip.
  15. 5.2. In cases of force majeure (including but not limited to natural disasters, pandemics,
    political unrest, or unforeseen disruptions), The Agency is not responsible for
    cancellations or interruptions. Any possible refunds are subject to third-party supplier
    policies, with a 20% administrative fee retained by The Agency.
  16. Client Responsibilities
  17. 6.1. The Client is solely responsible for obtaining and complying with all travel
    requirements, including passports, visas, health documents, vaccinations, and
    insurance.
  18. 6.2. The Agency bears no responsibility for issues resulting from the Client’s failure to
    meet legal or logistical requirements.
  19. Cancellations and Changes
  20. 7.1. All cancellations must be submitted in writing. Refunds (if applicable) are governed
    by the cancellation policies of the third-party providers. The Agency reserves the right
    to retain up to 20% of total trip costs for administrative processing.
  21. 7.2. Requested changes (such as dates, destinations, or activities) must be submitted at
    least 40 days in advance and may incur additional fees, depending on supplier
    flexibility.
  22. Refunds
  23. 8.1. In the event of cancellation by a service provider, The Agency will make reasonable
    efforts to assist the Client in obtaining a refund in accordance with that provider’s
    terms.
  24. 8.2. No refunds will be issued for cancellations or interruptions resulting from the
    Client’s actions or omissions.
  25. Travel Documentation
  26. 9.1. The Agency will deliver all travel documents (including confirmations, vouchers,
    and tickets) via email unless otherwise agreed.
  27. Acceptance of Terms
  28. 10.1. By confirming a booking, submitting payment, or accepting any travel-related
    documentation from The Agency, the Client agrees to these Terms & Conditions in full.
  29. Governing Law and Jurisdiction
  30. 11.1. These Terms shall be governed by and construed in accordance with the laws of
    the State of Delaware, United States.
  31. 11.2. Any dispute arising out of or relating to these Terms shall be subject to the
    exclusive jurisdiction of the courts located in the State of Delaware.
  32. Language
  33. 12.1. These Terms may be provided in English and Spanish. In case of any inconsistency
    or conflict, the English version shall prevail.
  34. Third-Party Services
  35. 13.1. In cases where services are coordinated through third parties or outside vendors,
    The Agency disclaims any liability for performance, cancellations, or changes by those
    third parties.
  36. Contract Copy
  37. 14.1. A copy of these Terms & Conditions will be available to the Client at the time of
    booking and/or published on the official website.
  38. Termination and Penalty
  39. 15.1. Breach of these Terms by either party shall be grounds for termination. If the
    breach is attributable to The Agency, any amounts paid for services not delivered will be
    refunded. If attributable to the Client, refunds are subject to the limitations outlined
    above.

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