Privacy Policy

ICGS LLC doing business as EscapeXperts — Effective: May 12, 2026

1. Who We Are

ICGS LLC, doing business as EscapeXperts (“EscapeXperts”, “we”, “our”, or “us”), is a luxury travel agency organized under the laws of the State of Delaware, United States, with principal offices at 1900 Glades Rd., Suite 353, Boca Raton, FL 33431.

We operate the website escapexperts.com and all associated digital properties, including social media accounts, advertising campaigns, and lead generation forms on platforms such as Meta (Facebook and Instagram), TikTok, Google, and others.

2. Information We Collect

2.1 Information you provide directly

Full name, email address, phone number, and WhatsApp number
Travel preferences, destinations of interest, travel dates, and budget
Passport or identification details when required to confirm bookings
Payment information processed through secure third-party payment processors
Communications sent to us via email, WhatsApp, phone, or social media
Responses to lead generation forms on Meta, TikTok, Google, and other platforms

2.2 Information collected automatically

IP address, browser type, device identifiers, and operating system
Pages visited, time spent on site, clicks, and browsing behavior via cookies and tracking technologies
Referral source (how you found us), including advertising platform and campaign data
Geolocation data (city/region level) derived from your IP address

2.3 Information from third-party platforms

Data from Meta (Facebook/Instagram), TikTok, Google, and other advertising platforms when you interact with our ads or lead forms
Public profile information from social media platforms when you contact us through them
Information from travel providers, airlines, hotels, cruise lines, and other partners involved in delivering your travel experience

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your travel inquiries and provide personalized travel planning services
To design, quote, book, and coordinate luxury travel experiences including cruises, honeymoons, safaris, and custom itineraries
To contact you via phone, email, WhatsApp, SMS, and other messaging platforms regarding your inquiry or booking
To send you marketing communications, promotions, travel inspiration, and exclusive offers by any channel you have provided
To run and optimize targeted advertising campaigns on Meta, TikTok, Google, Pinterest, YouTube, and other digital platforms, including the use of custom audiences and lookalike audiences built from your data
To retarget you with ads across platforms after you have visited our website or interacted with our content
To analyze campaign performance, improve our marketing strategy, and optimize our conversion funnels
To comply with legal and regulatory obligations
To share relevant information with commercial partners and travel suppliers to fulfill your travel services

4. Cookies and Tracking Technologies

Our website and advertising campaigns use cookies, pixels, tags, and similar tracking technologies, including but not limited to:

Meta Pixel (Facebook/Instagram): tracks website visits and actions to optimize ad delivery and build retargeting audiences
TikTok Pixel: tracks conversions from TikTok ads and enables audience optimization
Google Analytics and Google Ads Tags: measure traffic, behavior, and conversion performance
Other third-party analytics and advertising tools as needed

Cookies may be used to remember your preferences, recognize you across sessions, and deliver relevant advertising on third-party platforms. You may control cookie preferences through your browser settings; however, disabling cookies may limit certain features of our website.

5. Sharing Your Information

5.1 Travel suppliers and commercial partners

To provide your travel services and to offer exclusive promotions, benefits, and experiences aligned with your interests, we may share relevant personal information with our commercial partners. These include, but are not limited to: airlines, hotels, cruise lines, safari operators, tour guides, ground transportation providers, travel insurance companies, concierge services, luxury lifestyle brands, financial institutions offering travel benefits, private clubs, event organizers, and any other partners involved in delivering or enhancing your travel experience or promotional offers. These parties receive only the information necessary for their specific purpose and are subject to confidentiality obligations.

5.2 Advertising and technology platforms

We share hashed or anonymized data with Meta, TikTok, Google, and other advertising platforms to create custom audiences, run retargeting campaigns, and optimize ad delivery. These platforms process data under their own privacy policies.

5.3 Marketing and CRM service providers

We may share your information with email marketing platforms, CRM tools, marketing automation providers, and analytics services that help us manage communications and campaigns. These providers are bound by confidentiality agreements.

5.4 Legal requirements

We may disclose your information when required by law, regulation, court order, or governmental authority, or when necessary to protect the rights, safety, or property of EscapeXperts, our clients, or others.

5.5 Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6. Marketing Communications and Consent

By submitting a contact form, lead generation form (including on Meta and TikTok), inquiry, or booking request, you expressly consent to receive marketing communications from EscapeXperts through any and all channels you have provided, including:

Email (promotional, informational, and transactional)
WhatsApp and SMS text messaging
Phone calls
Retargeted advertising on social media and search platforms
Direct messages on social media platforms

You may opt out of marketing communications at any time by sending an email to [email protected] with the subject line “UNSUBSCRIBE” or by following the unsubscribe link in any email. WhatsApp opt-outs can be requested by replying STOP to any message. Processing your opt-out request may take up to 10 business days.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. In general:

Inquiry and lead data: up to 3 years from last contact
Client booking data: up to 7 years for tax and legal compliance
Marketing engagement data: up to 2 years from last interaction
Cookie and analytics data: as defined by each platform’s retention policies

8. Your Privacy Rights

Depending on your state of residence, you may have the following rights under applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and other state privacy statutes:

The right to know what personal information we collect and how it is used
The right to access a copy of your personal information
The right to request deletion of your personal information
The right to opt out of the sale or sharing of your personal information for targeted advertising
The right to correct inaccurate personal information
The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at: [email protected]. We will respond to verified requests within 45 days as required by applicable law.

Note: EscapeXperts serves clients globally, including in the European Union and Latin America. Where EU GDPR or equivalent regulations apply, additional rights (including the right to data portability and the right to object to processing) are available upon request.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is 100% secure. If you believe your information has been compromised, please contact us immediately at [email protected].

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18 without verified parental consent, we will take steps to delete it promptly.

11. Third-Party Links and Platforms

Our website and communications may contain links to third-party websites, booking platforms, or social media profiles. This Privacy Policy does not apply to those third-party sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated Policy on our website with a new effective date. Your continued use of our services after any changes constitutes your acceptance of the revised Policy.